100% Australian
Owned & Operated
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator
  • JoomlaWorks Simple Image Rotator

Terms of Use

This web site and its contents (“Web Site”) is owned and operated by Melbourne Prime Gems

[A.B.N. 93 804 915 220 ] ("Melbourne Prime Gems").

By accessing or using the Website, you agree to accept and comply with the terms, conditions, notices and disclaimers contained in the terms and conditions, the Privacy Policy and elsewhere on the Web Site (known collectively as “Terms and Conditions”).

The Terms and Conditions govern the use of this Web Site.

Melbourne Prime Gems reserves the right to amend these Terms and Conditions at any time without notice.

We therefore encourage you to check this document regularly.

Applicable law

The Terms and Conditions are governed by and to be construed in accordance with the laws of Victoria, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia. In the event that any provision of the Terms and Conditions is held to be invalid, illegal or unenforceable, that provision must to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of the Terms and Conditions will remain in full force and effect.

Melbourne Prime Gems makes no representation that the content of the Web Site complies with the laws of any country outside Australia. All rights not expressly granted herein are reserved.

Melbourne Prime Gems assumes no responsibility and accepts no liability for the condition or content of third party web sites that may be linked to or accessed from the Web Site. Except as Melbourne Prime Gems may specifically direct otherwise, Melbourne Prime Gems does not authorise the content of those third party web sites.

Third Party Advertisers/Promoters

The Web Site may also contain third party advertisements which contain embedded hyperlinks to web sites operated by third parties. The placement of third party advertisements on this Web Site does not necessarily constitute the recommendation or endorsement of Melbourne Prime Gems for such goods or services. The third party advertiser is solely responsible to you for any representations or offers made by it, and for any goods or services which you agree to purchase from those third parties.

By purchasing a product from Melbourne Prime Gems you are acknowledging that you:
  • Have read and understood these Terms and Conditions of Use; and
  • Agree to be bound by these Terms and Conditions of Use.
  • Agree that Melbourne Prime Gems will not be responsible for any loss or damage caused due to action taken by any person outside the business entity.
  • Agree that Melbourne Prime Gems assumes any person (or Organisation) who purchased an item or items has a reasonable understanding of the product or service or taken professional advice about the product before the transaction is completed.
Payments & Trade Terms.

Deliveries:

All deliveries will be dispatched within 1-2 day of the order via insured Registered Express Post (Australia Post).

All purchases over AUD 500.00 incur free postage and all purchases less than or equal AUD 499.00 will incur postage (Insured Registered Post)

All deliveries will only send to Street Addresses and no PO Boxes accepted.

Postage for all returned goods payable by sender.

Ordering:

Telephone, email, fax and our online order forms are accepted methods of placing orders. Please provide the stock code and product descriptions clearly as well as the clear delivery address details.

Pricing:
  • All our prices are Australian dollar prices.
  • All prices quoted inclusive of GST.
  • Prices shown are estimated prices at today’s wholesale market prices and it may vary between different merchants with similar gemstones.
  • Please note prices of any gemstones located overseas (if Any) may vary time to time due to exchange rate fluctuations.
  • Gemstones are priced either by metric Carat or by the single gemstone itself.
Item descriptions

Our item descriptions are limited to general commercial descriptions. We do not use any scientific descriptions, however if you require any scientific descriptions of any of our listed gemstones we may provide them on request.

Item Photos: All photos represent the actual item for sale. We do not apply any digital enhancements to the picture of any gemstone for sale to improve it's appearence. We assure what you see is what you get. If you require additional photos of each product we are quite happy to provide on request. Please note, the actual gemstone coloure may have a slight variances depending on type of computer screens.

Return Policy

Returns & refunds.

To apply for a refund, a return, or an exchange, you must contact us in writing set out:
  • Your contact details;
  • The history of the transaction;
  • A copy of the invoice/receipt prepared for you by Melbourne Prime Gems for which you now seek a return, refund or exchange;
  • The reasons that you want a return, a refund, or an exchange; and
  • Any other information or materials we ask for that we believe is relevant to our decision.
Any items you wish to return due to “change of Mind” should be returned within 10 business days of receiving the products (s).

Any items you wish to return due to receiving of incorrect item, damaged items should be returned within 5 business days.

Important: All returned gemstones should still be in its original condition. All returned gemstones will be lab tested for “identical product returned” clearance before any refund processing. Any returned Gemstones with Scratches, Marks and damages will incur costs and will be deducted from refund. Maximum refund will not exceed the full purchase price of the relevant Item(s) less any laboratory test costs.